Managed IT services for small businesses in Tracy, Mountain House and the Tri-Valley
One monthly price for the work of keeping a small business running: monitoring, patching, backups, security, a helpdesk your staff can reach, and a technician who comes to the office.
What is included
Six things, all of them under one agreement and one phone number. Each link goes to the detail.
01Monitoring, patching and backups
Every workstation and server is monitored, patched on a schedule and backed up, and the backups are tested. You get a monthly report in plain words: what we fixed, what we watched, what is coming up.
02Cybersecurity
Endpoint protection on every device, email filtering, multi-factor sign-in, staff training and the evidence your cyber insurer asks for.
Cybersecurity in detail03Helpdesk and on-site support
Your staff email the helpdesk, a technician owns the ticket, and we come to the office when the fix needs hands. Same-day on-site in Tracy and Mountain House, next day across the area.
How support works04Cloud and Microsoft 365
Licensing, setup, migration and day-to-day administration of Microsoft 365: email, shared files, Teams and the security settings that matter. Cloud data gets backed up too.
05Hardware and software procurement
Business-grade laptops, desktops, servers and network gear from Dell, HP, HPE and Lenovo through authorized distribution. We quote, order, configure, install and handle the warranty claims.
06IT planning and consulting
A yearly technology plan and budget, vendor management, and help with audits, cyber-insurance forms and compliance questionnaires. Senior advice without a full-time hire.
How an engagement starts
No long sales process. Three steps, and you can stop after the first one.
A free IT check-up
We review security, backups, patching, email and the network, then hand you a short written list of what is fine and what is not. About thirty minutes of your time.
A fixed monthly price
One number per user per month, in writing, covering everything in the list above. Projects and hardware are quoted separately before any work starts.
Onboarding, then management
Two to four weeks to document your environment, deploy the tools and close the urgent gaps, without disrupting your team. Then monitoring, helpdesk and a quarterly review with the same point of contact.
Why businesses switch from break-fix to managed IT
Most IT problems are expensive because nobody saw them coming. A failing drive, a backup that stopped running in March, a sign-in from a country you have never been to. Monitoring catches these while they are still small, and a fixed monthly price means nobody hesitates to ask us because of the bill.
The second reason is paperwork. Cyber insurers, auditors and some customers now ask for proof: multi-factor sign-in everywhere, endpoint protection, tested backups, patching records. Under a managed agreement that evidence exists as a by-product of the work, so the questionnaire takes an hour instead of a week.
The third is that you get a team for less than one hire: a helpdesk, a technician who knows your office, and someone senior to call when you are deciding whether to move to the cloud or replace the server.
Authorized partner and reseller
Questions businesses ask before hiring a managed IT provider
What is the difference between managed IT and break-fix support?
Break-fix bills you by the hour after something fails, so the provider earns more when you have more problems. Managed IT is a flat monthly fee for preventing problems: monitoring, patching, backups and security run all the time, and support is included. Our incentive is your uptime.
How much do managed IT services cost?
A fixed monthly price per user that depends on how many people and servers you have, how much on-site time you need and whether you have compliance requirements. The pricing page explains what moves the number, and the free check-up ends with a written quote for your office.
How fast do you respond?
Requests are acknowledged within one business hour during business hours. Critical issues are worked immediately, around the clock, and monitoring usually flags them before you do. On-site visits in Tracy and Mountain House are usually the same business day.
Do you provide 24/7 coverage?
Monitoring and alerting run every hour of every day. The helpdesk runs Monday to Friday, 9 am to 6 pm Pacific, with emergency coverage after hours for critical incidents.
What does onboarding look like?
Most clients are fully onboarded in two to four weeks. We document the environment, deploy monitoring and security tools, close the most urgent gaps and agree a plan for the rest. Your staff keep working the whole time.
Do you require long-term contracts?
Agreements are scoped in writing with a monthly price and a notice period. We would rather earn the renewal than lock you in.
Can you work alongside our internal IT person?
Yes. In a co-managed arrangement your person keeps the day-to-day relationship with staff while we provide monitoring, security tools, backups, procurement and an escalation path for harder problems.
Talk to a person, not a ticket queue.
Tell us what is going wrong, or what you would like to stop worrying about. We will tell you plainly whether we can help and what it would cost.